Refund Policy
1 General Refund Policy
Due to the digital and instantly-delivered nature of our streaming subscription service, all sales are generally considered final once credentials have been activated and delivered. However, we evaluate refund requests on a case-by-case basis and are committed to resolving genuine issues fairly.
We strongly encourage all customers to contact our support team before requesting a refund, as most technical issues can be resolved quickly via WhatsApp or email.
2 Refund Eligibility
The following table summarizes when refunds are and are not eligible:
| Situation | Refund Eligible? |
|---|---|
| Service completely non-functional within 48 hours of activation, and our team is unable to resolve it | ✓ Yes |
| Duplicate payment for the same order | ✓ Yes |
| Payment charged but no credentials received within 24 hours | ✓ Yes |
| Extended outage (48h+) caused solely by our infrastructure | Case-by-case |
| Change of mind after credentials have been activated | ✗ No |
| Incompatibility with a specific unsupported device | ✗ No |
| Poor streaming quality caused by client-side internet speed | ✗ No |
| Account suspended due to credential sharing or Terms of Service violation | ✗ No |
| Refund request submitted more than 7 days after purchase | ✗ No |
3 Refund Request Window
Refund requests must be submitted within 7 days of your original purchase date. Requests submitted after this window will not be eligible for a refund under any circumstances.
To be considered for a refund, you must:
- Contact us within 7 days of purchase
- Provide your order details (name, email, and plan purchased)
- Describe the issue in detail and confirm that support could not resolve it
4 How to Request a Refund
Follow these steps to submit a refund request:
Contact our support team first
Reach us on WhatsApp at +1 (724) 318-6185 or by email at support@techsetupcoach.online. Describe your issue clearly so we can attempt to resolve it.
Provide your order information
Share the name, email address, and WhatsApp number used at checkout, along with the date of purchase and the plan you selected.
Wait for review
Our team will review your request within 2 business days and respond with a decision via email or WhatsApp.
Refund processing
If your refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
5 Chargebacks
We ask that customers contact us directly before initiating a chargeback with their bank or payment provider. Filing a chargeback without first attempting to resolve the issue with us is considered a violation of these Terms.
We keep detailed records of all subscriptions, activations, and support interactions, which will be provided to payment processors in the event of a dispute.
6 Service Extensions
In cases where a full refund is not warranted but the service experienced issues that affected your usage, we may offer a subscription extension as an alternative. This is evaluated on a case-by-case basis and at our sole discretion.
7 Contact Us
For all refund requests and support inquiries, please reach out to us directly:
- 📧 Email: support@techsetupcoach.online
- 💬 WhatsApp: +1 (724) 318-6185
- ⏰ Support hours: 24 hours a day, 7 days a week
We aim to respond to all refund requests within 2 business days.